BackupToday Returns Policy

1. Scope of This Policy

This policy applies to all customers who purchase data backup services, including subscription-based storage plans and related digital services. As the service provided is digital and access-based, traditional "returns" do not apply. Refunds are handled according to the conditions set out below.

2. Eligibility for Refunds

A customer may request a full refund under the following conditions:

• The account was created and paid for successfully.
• No data has been uploaded, stored, or backed up to the allocated backup space.
• The backup profile has not been actively configured or used.
• The refund request is submitted within 35 calendar days from the date of account creation and payment.

If all the above conditions are met, the refund will be processed to the original payment method.

3. Non-Eligible Refund Scenarios

Refunds will not be issued in the following cases:

• Any data has been uploaded, synced, backed up, or restored, even if the amount of data is minimal.
• The backup service has been actively configured or scheduled.
• The 35-day eligibility period has passed.
• The service interruption or dissatisfaction is due to customer-side issues, including but not limited to:
  • Internet connectivity problems
  • Hardware failure
  • Incorrect configuration by the user
• Accounts terminated due to violation of the company's Terms of Service.

4. Partial Use and Subscription Periods

• Once a backup service has been used, the service is considered delivered.
• No partial refunds are provided for unused portions of a billing cycle.
• Downgrading or cancelling a plan mid-cycle does not result in a prorated refund, unless required by applicable consumer protection laws.

5. Trial Periods and Promotional Offers

• Free trials, promotional credits, or discounted plans are non-refundable unless explicitly stated otherwise.
• If a customer upgrades from a trial to a paid plan, the refund policy applies only from the date of paid activation.

6. Refund Request Process

To request a refund, customers must:

• Contact customer support through the official support channels.
• Provide the registered account email and proof of payment.
• Submit the request within the 35-day eligibility window.

Refund requests are reviewed within a reasonable timeframe. Approved refunds are typically processed within 5–10 business days, depending on the payment provider.

7. Data Deletion After Refund

• If a refund is approved, the associated account and allocated storage space will be deactivated.
• Any stored data (if present due to error or test uploads) will be permanently deleted and cannot be recovered.
• Customers are responsible for ensuring they have copies of their data elsewhere before requesting account closure.

8. Legal Compliance

This policy is designed to comply with applicable consumer protection laws. Where local laws provide stronger consumer rights, those laws will take precedence.